Support
Write to us and we answer. No ticket systems: an email to a person who knows the product.
Before you write, in case it helps
"I imported my trades and nothing shows up": nearly always the Interactive Brokers Flex Query is set to a single day. Change it to "Year to Date" and sync again.
"My figures don't match my broker": check whether you are looking at the combined account (which sums every account) while comparing against a single one, and whether the app shows your base currency while the broker shows the account's own.
"I am not getting the sign-in email": check your spam folder and make sure the address is the one you signed up with.
Subscription and billing
If you subscribed from the iPhone app, Apple manages the subscription: iOS Settings → your name → Subscriptions. You can cancel or change plan there.
If you subscribed on the web, write to us and we will send you the link to your billing portal.
Cancelling the subscription does not delete your account or your data. And deleting the account does not cancel the subscription: they are two separate things and both need doing.
Your account and your data
You can delete your account and all your data from inside the app: Settings → Delete my account. It is immediate and cannot be undone.
If you want a copy of your data or have any privacy question, write to the same address.